Return & Refund Policy
At Pearl Danio, we value your satisfaction and aim to ensure a smooth and transparent shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
Returns Eligibility
You may request a return or exchange if:
The item is unused, unworn, and in its original condition
All original tags, packaging, and accessories are intact
The return request is made within 7 days of receiving your order
Items that show signs of use, damage, or alteration may not be eligible for return.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
Cosmetics and beauty products
Items marked as Final Sale or Clearance
Products damaged due to misuse or improper care
Return Process
To initiate a return, please follow these steps:
Email us at Pearldanio7@gmail.com with your order number and reason for return
Our Customer Care team will review your request and provide return instructions
Once we receive and inspect the returned item, we will notify you of approval
Refunds
Approved refunds will be processed within 7–10 business days
Refunds will be issued via the original payment method or as store credit, depending on the case
Shipping charges are non-refundable
Exchanges
Exchanges are subject to product availability
If the requested item is unavailable, a refund or store credit will be offered
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue promptly at no additional cost.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
We recommend using a trackable courier service
Need Help?
If you have any questions regarding our Return Policy, feel free to contact us:
📧 Email: Pearldanio7@gmail.com
Thank you for shopping with Pearl Danio. Your trust means everything to us, and we’re always here to support you.