Frequently Asked Questions (FAQs)
1. How can I place an order?
You can place an order directly through our website by selecting your desired product, choosing the correct size or variant, and proceeding to checkout. Once your order is confirmed, you will receive an order confirmation email.
2. What payment methods do you accept?
We accept secure online payment methods available on our website. Payment options may vary depending on your location.
3. Do you offer Cash on Delivery (COD)?
Cash on Delivery availability depends on your location and product type. Please check the payment options at checkout for confirmation.
4. How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location, courier service, and order volume.
5. Do you ship internationally?
International shipping availability depends on the destination country. Shipping charges and delivery timelines will be displayed at checkout if international shipping is available.
6. How can I track my order?
Once your order has been shipped, you will receive tracking details via email or SMS. You can use this information to track your shipment.
7. What is your return policy?
We accept returns on eligible items within 7 days of delivery, provided the product is unused and in original condition. Please review our Return & Refund Policy page for full details.
8. Are cosmetics returnable?
No. For hygiene and safety reasons, cosmetics and beauty products are non-returnable unless received damaged or incorrect.
9. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order with clear photos of the issue. Our team will resolve the matter as quickly as possible.
📧 Email: Pearldanio7@gmail.com
10. How do I choose the correct size?
We recommend checking our Size Guide available on the product page before placing your order. If you’re unsure, feel free to contact us for assistance.
11. Can I cancel or change my order after placing it?
Orders can only be canceled or modified if they have not yet been processed or shipped. Please contact us as soon as possible for support.
12. Are your leather jackets made from genuine leather?
Yes. Our leather jackets are crafted using high-quality materials and are carefully selected to ensure durability, comfort, and style.
13. How can I contact customer support?
For any questions or assistance, please email our Customer Care team:
We aim to respond within 24–48 business hours.
14. Is my personal information safe?
Yes. We value your privacy and ensure your personal information is protected in accordance with our Privacy Policy.